LOWONGAN KERJA Training Officer – Service Quality Department - STELLENT SERVICES CORPORATION

STELLENT SERVICES CORPORATION

  STELLENT SERVICES CORPORATION is an innovative outsourced provider with a goal to provide the best and quality services ranging from customer services to business consultancy services for our worldwide clientele by valuing their end users as our own respected customers.

To deliver excellent services to our clients that enable them to build and maintain a good relationship with their end users while ensuring consistent contribution in the company's profitability through well managed costs and results.

Stellent Services Corporation is dedicated in developing the workforce and providing an enjoyable environment which ultimately drives company's success .  

Training Officer – Service Quality Department

 

Key Responsibilities:

 

Training

 

• Provides refresher training, soft skills and product training for Services staff
• Provides induction training of Service Quality staff to walk them through their job function
• Liaise with relevant departments on new product offerings and ensure staff is familiar with the features in communication with customers.
• Designs the induction training program in conjunction with HR to ensure that new incumbents to Services have a comprehensive understanding of their job functions in relation to other departments required to perform their daily functions well.

 

Training Needs Analysis

 

• Performs Training Needs Analysis and to consult with the Service Quality Manager on updates and gaps in staff knowledge for topics to be trained on a monthly basis.
• Performs Product Examination Analysis to determine training needs of the CS staff
• Delivering the product examinations designed by the SQM and reporting the findings and trend of the results
• Recommend needed external training programs from the training needs analysis (if relevant)

 

Administrative

 

• Maintain a repository of the training files of each individual to plot their growth in knowledge and identify gaps for    training
• Ensure training attendances of staff and amount of training hours of each staff are met.
• Design PowerPoint training slides and training materials

 

General

 

• Aids in additional company initiatives that supports the Company Vision and Mission e.g. cross-selling training initiatives. etc

 

Requirement:

 

• Possess a Degree/Diploma in Business or other related course or Certification in Training or has previous training experience for more than a year
• At least 2 year(s) of working experience in Training
• Required Languages: English and Mandarin
• Able to train in both the English and Mandarin languages fluently
• Meticulous, good interpersonal and communication skills.
• Passionate in the learning and development of staff
• Display ability to cope under pressure and to meet deadlines
• Self motivated, ability to work autonomously and as part of a team.
• Technically proficient in MS Office Applications and has good presentation skills
• Position holder must be willing to work in Makati City, Philippines in a multi cultural environment.

 

Compensation Package:

 

•  Competitive Salary
•  Accommodation (Expat)
•  Transport (Expat)
•  Air Tickets (Expat)
•  Living Allowance (Expat)
•  Medical Benefits
•  Meal provisions
•  Insurance 

Successful candidates can look forward to a promising career growth whilst working
in a safe and dynamic environment.
This is an URGENT position. Only short-listed applicants will be contacted for further interviews.

 

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source : lowongankerjakarir.info